Because digital products are immediately downloaded and cannot be returned, all purchases are generally final. However, we maintain clear guidelines to protect buyers from low-quality or non-functional items.
Eligible Refund Scenarios
- The downloaded file is corrupted or completely non-functional.
- The product description was misleading or omitted essential requirements.
- You were double-charged for the same transaction.
Maturity Period Safeguard
To enable safe refund evaluation, seller earnings from every sale are kept in their Held Balance for a **3-day maturity hold** before they are available for withdrawal. During this 3-day window, buyers can file disputes, allowing us to freeze transactions and return funds to the buyer if a claim is valid.
To request a refund, please contact us at [email protected] with your order number and detail the issue.